U.S. Citizenship and Immigration Services (USCIS) is undertaking an agency-wide effort to move immigration services from a paper-based model to an electronic environment. This effort is known as USCIS Transformation.
Transformation will deliver a simplified, Web-based system for benefit seekers to submit and track their applications. The new, account-based system will provide customers with improved service. It will also enhance USCIS's ability to process cases with greater precision, security, and timeliness.
Through Transformation, USCIS is dedicated to redesigning our agency's business processes to ensure we deliver the most effective and reliable operating model for the 21st century. We are working toward this goal with ongoing input from key stakeholders, including our customers and our federal partners.
USCIS is developing a simplified, Web-based system that will allow customers to submit and track their applications online and enhance USCIS's ability to process cases with greater accuracy, security and timeliness. This example video shows how a customer will be able to set up an online account and submit a benefit request for Temporary Protected Status (TPS) using the new system. The video also highlights the proposed design and key features of the new system.
This video is for demonstration purposes only. USCIS is continuing to receive and incorporate feedback, so the actual system may look different from this Click here for example video.
Related File: USCIS Transformation Presentation (pdf)
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